We had bought our bus tickets from Penang to Kuala Lumpur the previous day, so full of optimism we turned up at the advertised time of 1130. We waited a bit and just after 12 we were ushered into a mini-bus which was to take us to the bus station.
It actually took us just down the road from the bus station, where we clambered onto an amazingly comfortable bus with huge reclining seats and bags of leg room. Feeling excited, we got to the bus station about 12.30pm for our fellow passengers to hop on.
But they didn't. Or rather they did, but soon realised they weren't actually supposed to be on our bus and got off again. Or they got on and quibbled over who's seat was who's. The staff had about as much idea as the rest of us but eventually we departed just after 1.30pm